Customer Happiness Charter
The MOCD is keen to provide distinguished services that achieve customer satisfaction and exceed their expectations.
Our obligations towards you are as follows:
- We will deal with you with interest, respect and display.
- You will receive a distinct and fair service.
- We will handle your needs professionally and do our utmost to meet them.
- We will provide our services through a knowledgeable, knowledgeable staff who understands your needs and can answer your queries.
- We will provide you with the requirements of each service and the dates of delivery.
- We will respond to your requests in a timely manner and without delay.
- We will reduce the number of procedures to provide you fast and chain service.
- We will provide you with accurate information and proper service procedures.
- We will provide service at times and through channels that suit you as much as possible.
- We welcome your comments and suggestions to share with you the development of our services.
What we want you to provide a distinct service to you:
- Appreciate the efforts of our staff at your service to deal with them with mutual respect.
- Provide identification papers as required.
- Processing the documents required in advance to complete the transaction.
- Let us know as soon as possible if there is an error or modification in the data.
- Notify us of any change in personal information or conditions relating to the completion of the service.
- Respond to customer service team inquiries to serve you better and on time.