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Proactive Services

Definition

Expecting and forecasting the services that the customer will need based on his needs, preferences and life events, and based on data, information and documents known to the government, and proposing them to him in a timely manner.

Services provided by the Ministry of Community Development

  • Renewal of the People of Determination card

    People of Determination card will be automatically renewed upon its expiry date, and it will be delivered to the beneficiary via courier company

  • Masara services for senior citizens through ID cards

    A package of services and privileges, to be preemptively included in the Emirates ID card and granted to all senior citizens in the country (60+), with the aim of improving the future quality of life and enhancing the well-being of individuals in various fields.

    To view and make use of the service. Click here


  • Usrati platform through the Ministry of Possibilities

    Usrati the proactive government services platform, the first of its kind in the world, which has been fully designed and implemented in the management of proactive services, aims to provide family services in a proactive manner in order to facilitate the establishment of their families, supports sound education and guarantees the children 's needs. The package includes 12 services A joint proactive approach between 10 government agencies that was developed based on the outputs of 7 interactive workshops for participatory design with the community, and was implemented through more than 40 interconnections between agencies' systems and 32 work teams. The package provided by Usrati includes four stages, namely the stage of marriage and family founding. The stage of pregnancy, the stage of birth, the stage of child development.
  • We are your family

    About:

    A volunteering social initiative to communicate with senior citizens in the UAE who are registered in the National Volunteering Platform (volunteers.ae)

    Goals:
    1. Achieve a kind of social interaction in the current health conditions that impose social distancing.
    2. Identify and meet the needs of senior citizens by the Ministry of Community Development or in partnership with various official authorities.
    3. Bring together different generations to convey the experiences of senior citizens.
    4. Promote volunteering and community service, and instill noble values among the members of the community.
    5. Add a humanitarian/social/volunteering gesture that breaks down the daily routine and isolation in social spacing.